Business excellence et conduite de politiqueManagement - Gestion du Changement (ERE)

Know: • Continental excellence models: "EFQM, European Foundation for Quality Management" in its new 2020 version, "MBA, Malcom Baldrige", "Deming" and the National Quality Awards. • Understand a company's strategy (and more generally an organization) and manage a comprehensive coherence framework to align this strategy taking into account the issues in line with major social and environmental trends. • Be able to integrate ISO management frameworks:

• Recommendation, in particular ISO 26000 on Social Responsibility and ISO 31000 on Risk Management;
• In particular, ISO 9001 and 14001, version 2015, on Quality Management and Environmental Management in addition to ISO 45001, version 2018, on Occupational Health and Safety Management.
• But also ISO 27001 on the Safety Assessment of an Information System and ISO 50001, version 2018, on Energy Management Systems.

Master: • The holistic and strategic approach with a focus on operational performance and results. To be able to deploy the annual strategic objectives in all parts of the structure by focusing not only on the financial results, but also on the human issues that lead to these results, so that organizations focus on the future and act in their best long-term interest (SWOT Analysis, BSC, Balanced Scorecard,..) • The RADAR diagnostic tool for understanding disruptions, changes and transformations by allowing the organisation to be on the sustainable value creation scale for stakeholders.

1. The levers and gourmets of sustainable quality performance and excellence;
2. EFQM 2020 and its links with other national and international benchmarks;
3. The basic principles of a company's sustainable excellence and leadership strategy: creating value for all stakeholders.
4. Quality integration / Sustainable development / Risk management in integrated management systems. Presentation of a coherence framework and key benchmarks;
5. Educational films based on what was realized in the La poste group (280,000 employees, 400 subsidiaries) and the International Winners at the EFQM Awards;
6. Practical cases: Evaluate/Self-assess an organisation using the EFQM 2020 model;
7. Monitoring deployment by analysing predictive and outcome indicators using the RADAR assessment tool.

Case study

Sites https://legroupe.laposte.fr, https://www.efqm.org The EFQM model of excellence, version 2020 https://www.afnor.org

The EFQM Channel – You Tube

Books: "Le b.a.-ba des modèles d'excellence", Jacques Ségot, Pierre Agullo, Editions Afnor 2015 "La qualité démasqué", Jacques Ségot, Christian Maréchal; Insep Consulting Editions, 2009; Special mention Book price Quality Performance "Quality and performance management; Build a framework for new management practices", Jacques Ségot, Julie Raymond, Lise Favier; Editions Lexitis, 2011, Selection Book price Quality Performance.,.