Pratiques de communication d'entrepriseGestion 2 (ERE)

Recognize: • Behavioural trends in relationships with others and being able to identify own behaviours within a team

Master: • Knowledge, know-how and know-how to communicate well and assert positively within the company • The development of its ability to express itself against a group during meetings • Personal skills in verbal and non-verbal communication • Its professionalization without its exchanges with suppliers, affiliates, its hierarchy ... and all ascending, descending and transversal communication • Its benchmarks to develop an asserted behavior and express its messages in the most acceptable way for its interlocutor • Managing stress in difficult communication situations and gaining greater self-control

1. The importance of good communication: for oneself, for the enterprise • Understanding and understanding the psychological dimension of a communication situation • The Communication Schema (Jakobson) and its Constraints • The foundations of his personality and the analysis of blockages • The concept of a frame of reference, the minutes, the non-verbal, the perceptions • Personality Approach by Transactional Analysis

2. Improving your speech skills: developing your charisma • Managing Emotion: trac / timidity • Valorize your image as a communicator: work on your presence and non-verbal communication, use eyes and gestures to have more presence, make your facial expressions an asset, smile • Make yourself understood: play his voice, articulate, accentuate and give intonation, control flow, rhythm with silences • Making His Speech Live and Mobilizing

3. Building constructive relationships • Relationship to others: easy communication attitudes (PORTER attitudes) • The tools of effective know-how: the language of precision, the techniques of questioning, the requests of accused-reception, the words that change everything: relational poisons / relational foods • The practice of empathy, active listening, reformulation • Being a power of proposal: the techniques of argumentation and conviction

4. Being an actor in communication: developing an assertive behaviour • Self-assertion: not to be "matillasson", not to be "herisson", to be responsible • Key principles for making a clear request, expressing an acceptable criticism, receiving a critique, saying "no" when desired, providing an opinion to the contrary

5. Conduct interviews and conduct meetings • Organize your message according to the objective to be achieved: inform, explain, propose, report .... • Adapt the choice of vocabulary and style according to the audience • The course of the meeting: focus and progress of the meeting • Group discussion and discipline

Continuous control + project