Modélisation des processusIndustrialisation et qualité en production (ERE)

Know: • Rules for identifying company processes, analysing inputs, outputs, activities, operations and identifying useful added value. • Rules for mapping entity processes: interfaces, sequences and interactions. Master: • The modeling of the company's activities in the form of processes: analysis of outputs and inputs and analysis of added value. • Identification and representation (in the form of mapping) of the processes necessary for the operation of the enterprise, their sequence and interactions. • The indicators needed to control the company's processes. • Quality assurance provisions to audit processes.

Definition, concepts, history. • Introduction. • Systems, management systems, quality management system • The place of processes in sustainable performance and excellence (EFQM...). • The process approach according to ISO 9000 standards...

Pilot processes. (Role Responsible Process) • Levels of description (process mapping, process description, activity flowchart, description of process interfaces). • Indicators and dashboard. • Process documentation • Monitoring and improvement of processes.

Process manager. (Role Enterprise Directorate) • Identification of key processes. • Choose the pilots and organize the implementation project • Allocation of resources. • Deploy management through processes and communicate. • Supporting Change

Process review. • Process review.

Process audit, improvement, optimization and reorganization of processes. • Monitor and measure management performance through processes

Related digital tools. • Graphical representation software tools

Table control (Duration 1h)

Jacques Ségot, Daniel Frécher, Philippe Tuzzolino, The processes 100 questions to understand and act, Ed AFNOR 2003 Michel Cattan, Nathalie Idrissi, Patrick Knockaert, Mastering the processes of the company, Ed Organisation, 2006. FD X50-176 v 2017 Process Management – Implementation Guide ISO 9001 v 2015: Quality management systems – Requirements + ISO 10001 to 10019 ISO 9000 v 2015: Quality management systems: Essential principles and vocabulary.