Qualité et maitrise statistique des processusManagement et systèmes de production 1 (GSI)

• To raise students' awareness of the concept of quality in industry within the framework of ISO 9000 and ISO 9001 standards.
• Present a quality improvement tool particularly suited to the production processes of medium and large series: statistical process control (MSP).

The course is divided into three separate chapters:

1. Quality: definitions, principles, improvement Keywords: quality, product, customer, supplier, process, quality management, process approach, driver, indicators.

2. Statistical reminders Key words: sampling estimation, normal law, distribution function, normality tests (Henry's right, Xhi2 test...).

3. Statistical process control: capabilities, control cards Key words: intrinsic and production dispersions, capability, assignable causes, medium control cards (Shewhart map, Shewhart map, CUSUM card, EWMA card), control limits, POM, standard deviation/extension control cards, attribute control.

For CCs, all documents and calculator are allowed. For the review, a handwritten A4 document and the calculator are authorized.

• Apply statistical control of MSP/SPC processes, Mr. Pillet, 2005.
• Statistical control of processes – Use of control cards, F. Boulanger, G. Chéroute, V. Jolivet, Engineering Techniques, 2006.
• Texts of ISO 9000:2015, ISO 9001:2015.