Design et innovation des produits et des servicesOutils du Management de la Qualité 2 (ERE)

In the current context of permanent change, the company's performance depends on its ability to innovate in previously defined products and services of use from the customer's point of view. With the aim of ensuring that service interfaces are useful, usable and attractive to the customer

Reasons for innovation, different types of innovation.

1. The innovation project • Organization mode under project • Co-innovation and inter-organizational arrangements • Role of benchmarking and economic intelligence / The challenge of innovation projects

2. Management of organizational creativity • Management of a design and innovation session (DService method)

Project (presentation)