Outils du pilotage de la performance des processus - Renforcement – Droit et Management des Risques (ERE)

• Mastering the requirements (ISO 9001, ISO 14001, ISO 45000, ISO50001...) for measuring the efficiency and effectiveness of a management system (guide NF FDX 50 174 and FDX 50 176) • Mastering methods to measure the present and past performance of the company's management system: scoreboard, indicators, maturity grid... • Mastering the rules for managing and disseminating results to all staff and stakeholders

Detailed Summary Process Performance Management Tools:

1. Why manage process performance? a. Meet the requirements of ISO management systems b. Organizational process/strategy analysis
2. Organization management a. From strategy to indicators b. Performance indicators i. Scoreboard (TDB) and reporting ii. Construction of a TDB iii. Pilot a TDB iv. Communicate on the TDB c. Piloting actions Measuring the efficiency and maturity of processes Directed work Strategic Scoreboards: Corporate Vision, Commitment and Objectives Operational Scoreboards: Operational indicators, measurement and response thresholds Process Performance Measurement: Maturity Grid, Evaluation and Action Plan

Group Work + Table Control (Duration 1h)

FD X 50-176: Process Management FD X 50-174: Evaluation of the effectiveness of a quality system FD X 50-171: Indicators and dashboards The Quality Manager Toolbox 2nd edition – DUNOD