Qualité et organisationHumanités 7 (MRI)

Provide a systemic approach to the organization, methods and tools of quality management assurance.

ISO 9001/14001

Introduction to Systemic, Total Quality, Pilotage,

• Concepts and tools, modular analysis of systems, indicators, action levers, - Production process, matrix management, tools, ranges, nomenclatures...,
• Quality assurance, ISO standardization, quality system, procedures, audit and certification,
• Quality tools, ISO 9000, 14000, 45000
• Change management, effective meetings, problem solving, decision making.

Continuous monitoring: MCQ; mini-project; TD picked up...